Help and support
Last updated 24 October 2026
Email support@rowsta.com. Tell us the name of the workspace you use (your child’s school, for example), the email address you sign in with, and what happened (a screenshot helps). We usually reply within one working day.
Never send us your password.
Joining in the app
The office you belong to gives you a code, a QR code or an invitation. In the Rowsta app, choose Scan QR code, Enter code or Accept invitation. If you have none of these, ask that office.
Forgotten password
On the sign-in screen, tap Forgot password and follow the email. If the email does not arrive, check your spam folder, then ask them to check the email address they have for you.
Questions about payments, results or broadcasts
These come from the office that sends them, so they can answer them best. Contact that office.
Not getting notifications
Check that notifications are allowed for Rowsta in your phone’s settings, and that you are signed in to the Rowsta app.
Privacy and deleting your account
Read how we handle your information at rowsta.com/privacy. To delete your account, open Account in the app, then Delete my account, or see rowsta.com/delete-account.